Support

– Email/Password signup: Yes, you’ll receive a verification email. Click the link to activate your account.

– Social sign-in (Google, Facebook, Apple, Amazon): No, your account is verified instantly because your social provider has already confirmed your email.

1. Check your spam/junk folder

2. Wait a few minutes – sometimes emails are delayed

3. Make sure you entered the correct email address

4. Contact our support team if you still don’t see it

Verification links are typically valid for 24 hours. If yours expires, you can request a new one.

Yes, you must be at least 13 years old to create an account.

We ask for your date of birth in certain cases to:

– Verify you meet the minimum age requirement

– Link your account to an invitation from a family member or friend

– Provide age-appropriate features and content

Your date of birth is kept private and secure.

1. Click the invitation link (or copy it into your browser)

2. Sign up using your email/password or social account

3. If prompted, enter your date of birth

4. Complete the sign-up process

Your account will be automatically connected to the person who invited you.

If you’re using an invitation link that was created for a specific person:

– Make sure you’re using the correct email address

– Verify you’ve entered your date of birth correctly (format: YYYY-MM-DD, e.g., 1990-05-15)

– Check that you’re at least 13 years old

If you continue having issues, contact the person who sent you the invitation.

Yes, invitation links are typically valid for 14 days. If your link has expired, please ask the person who invited you to send a new one.

Yes! You can add or remove sign-in methods at any time in your account settings.

Important: We strongly recommend setting up at least two sign-in methods so you can always access your account if one method becomes unavailable.

If you use the same email address, we’ll automatically link them together. You’ll have one account accessible through both methods. Your data, preferences, and settings remain exactly the same.

Yes! Social sign-in is secure and often more convenient:

– We never see your social media password

– We only receive basic information (name, email)

– You can disconnect social accounts anytime

– Social providers (Google, Facebook, etc.) use advanced security

Multi-Factor Authentication (MFA) adds an extra layer of security to your account. When enabled, you’ll need to provide two things to sign in:

1. Something you know – Your password or social account

2. Something you have – A verification code sent to your phone via text message

This means even if someone steals your password, they still can’t access your account without your phone.

We strongly recommend enabling MFA for these reasons:

– Better security – Protects against password theft and unauthorized access

– Peace of mind – Your sensitive information stays safe even if your password is compromised

– Industry standard – MFA is considered essential security for any account with important data

However, before enabling MFA, make sure you:
– Have reliable access to your phone number and can receive text messages
– Have set up at least one backup sign-in method (social sign-in like Google or Facebook)
– Keep your email address up to date for account recovery

To turn on Multi-Factor Authentication:

1. Sign in to your account

2. Go to Settings → Security

3. Click Enable Multi-Factor Authentication

4. Enter and verify your phone number

5. You’ll receive a text message with a verification code

6. Enter the code to complete setup

7. Important: Before completing setup, make sure you have alternative sign-in methods configured (see below)

If you lose access to your MFA method (phone or authenticator app), you have these options:

1. Use alternative sign-in methods – If you’ve set up social sign-in (Google, Facebook, Apple, Amazon), you can sign in with those instead

2. Account recovery via email – We can help you recover your account through email verification

3. Contact support – Our team can help you regain access after verifying your identity

This is why we strongly recommend:
– Setting up multiple sign-in methods (email/password AND social sign-in) before enabling MFA
– Keeping your email address up to date, as it’s your primary recovery method
– Making sure you can always access the email associated with your account

To turn off Multi-Factor Authentication:

1. Sign in to your account (you’ll need to complete MFA to sign in)

2. Go to Settings → Security

3. Click Disable Multi-Factor Authentication

4. Confirm your choice

Note: If you’ve lost access to your MFA method and cannot sign in, see the “Account Recovery & Lockouts” section below.

If you can’t access your MFA method:

1. Try alternative sign-in methods – If you set up social sign-in (Google, Facebook, Apple, Amazon), you may be able to sign in that way without needing MFA

2. Use account recovery – Click “Forgot Password” or “Can’t access MFA?” on the sign-in page, and we’ll send a recovery link to your email

3. Contact support – If the above options don’t work, email support@escendant.ai with:
– Your account email address
– Explanation of the situation
– Any information that can help verify your identity

Our support team will help you regain access and can disable MFA so you can set it up again with a new phone number or method.

Yes! To update your MFA phone number:

1. Sign in to your account (using your current MFA)

2. Go to Settings → Security → Multi-Factor Authentication

3. Click Change Phone Number

4. Enter and verify your new phone number

5. You’ll receive a verification code to confirm the change

Important: Do this BEFORE you lose access to your old phone number.

If you’ve lost access to the phone number associated with your account and cannot receive verification codes (OTP), you’ll need assistance from our support team.

To regain access:

1. Email our support team at support@escendant.ai

2. Include:
– The email address associated with your account
– Any alternate sign-in methods you have set up (Google, Facebook, etc.)
– A brief explanation of why you can’t access your phone number

3. Our team will verify your identity and help you recover your account

Prevention tip: Set up multiple sign-in methods (email/password, Google, Facebook, etc.) before you lose access. This way, you can always sign in using an alternative method.

If you’ve lost access to both your email and phone number, please contact our support team immediately:

– Email: support@escendant.ai (from any email address)

– Provide as much information as possible about your account to help us verify your identity

We’ll work with you to verify your identity and restore access to your account.

First, try these options:

1. If you have multiple sign-in methods: Try signing in with Google, Facebook, Apple, or Amazon if you set those up

2. If you forgot your password: Use the “Forgot Password” link

3. If you can’t receive email verification: Check your spam folder, wait a few minutes, or try requesting another email

If none of these work, contact our support team at support@escendant.ai with:
– Your account email address
– Description of what happens when you try to sign in
– Any error messages you’re seeing

Having multiple ways to access your account protects you from getting locked out if:

– You lose access to your phone number

– Your email account is compromised or closed

– You can’t access a specific social account

– You forget your password

We strongly recommend:
– Adding at least 2-3 sign-in methods to your account
– Keeping your email and phone number up to date
– Making sure you can access the email associated with your account

Yes! You can update your contact information in your account settings at any time. We recommend doing this immediately if:

– You change phone numbers

– You get a new email address

– Your old email or phone is no longer accessible

Important: Before removing old contact information, make sure you’ve verified the new information and added alternative sign-in methods.

This means you’ve already created an account using that email address. Try:

1. If you signed up with a social account: Use the same social sign-in button (Google, Facebook, etc.)

2. If you forgot your password: Click “Forgot Password” to reset it

3. If you’re unsure which method you used: Try the “Forgot Password” option or try signing in with each social provider

No problem! Try these steps:

1. Go to the sign-in page

2. Try clicking “Sign in with Google” and other social buttons

3. If those don’t work, use “Forgot Password” with your email address

Common reasons include:

– An account already exists with that email (try “Forgot Password”)

– The email format is invalid

– The email provider is not accepted

– You’re under 13 years old

If none of these apply, please contact our support team.

We collect only what’s necessary:

– Email address – To create your account and send important updates

– Name – To personalize your experience

– Date of birth (when required) – To verify age requirements

– Social profile info (if using social sign-in) – Basic information like name and email

We never share your personal information with third parties without your permission.

Yes, you can delete your account at any time from your account settings. This action is permanent and cannot be undone.

All your sign-in methods access the same account and data. There’s no duplication – your information stays unified regardless of how you sign in.